This sets out how we protect any data you send us and we hold on you and how we will proceed from 25th May 2018. We are a small business with only myself and wife accessing any information.
When you contact us for a quote or advice through our website either by email or through the quick quote or online quote forms or on the phone we make a note of your name and email address and phone number, the date and the nature of your inquiry. This information is entered manually into a spreadsheet held only on our computor so that we can record how many inquiries we are getting year on year and the spread sheet is password protected. We will not pass on or sell any of this inquiry data and do not contact any of you who have sent details for any marketing communications, only to follow up within 1 month if we have not had a response from you to check you received our quote or reply. If you wish us to delete any of this data we hold we will do so.
If you engage us to carry out work for you, we will send you an agreement and ask you to confirm your name, for your home or business address and include your email and phone number that we hold and the nature of the work you have engaged us to do. We need this information to put on your report and to put on our accounting package to create an invoice.
The invoices and reports,along with the customer details are held in our accounting package and sometimes hard copy, required by law for at least 6 years.
The email enquiry and email chains remain in our email account archive. If you wish us to delete this please ask.
We will not and have never sold or passed on you, our clients details to a third party for any marketing purpose what so ever.
We have in the past emailed our clients who have used our service to request feedback or review on various sites. We will in future ask on our agreement if we may do this and our clients can decline. We make no further attempt to market to you our client with out you, our clients permission.
We do not ask for or hold any credit or debit card details.
Any businesses we deal with that we pay via bank transfer, we do not hold the bank account details, this will be held by the banks.
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